Benefits Management to support Public Service organisations

Submitted by Hugo_Minney on Tue, 07/26/2011 - 21:16

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People get motivated!!My mission is that everyone will enjoy and be passionate about what they do. I work to provide the measurement and reporting that help people to see what they are achieving, and how it contributes to an organisation's aims or the good of the community.

Benefits Management is the progressive realisation of the organisation's strategic objectives: with this definition, benefits management drives the organisation's performance, motivation, and morale. The result is that individual and team effort can be aligned with the organisation's strategic objectives, in tangible ways; for example: service quality, user experience, efficiency and effectiveness.

Instead of complaining about time-consuming and de-motivational performance management systems which will identify when something has gone wrong, I have found that staff themselves identify when the environment has changed and their own work needs to realign; that by understanding the context in which they work and the team's work on either side of them that contribute to the same organisational aims, they collaborate themselves to deliver high-quality care without waiting for "instruction from above"; and as staff are motivated, and their work is aligned rather than the contradictory, financial performance becomes a by-product of top quality care and delivery.

I have decades of experience in delivering benefits management in the commercial, public sector, and community and voluntary sector (CVS) organisations. I use structured workshops to engage staff, volunteers, patients/ clients/ the population, executives, and other stakeholders, and let the benefits and the measurement of the benefits be defined by the circumstance. Please browse some of the case studies eg:

Retrofitting benefits frameworks

Improving care quality and saving money

And lastly, to close, a Haiku

it inspires me to

know what I achieve each day.

Happy and good work!

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Recent Additions and Updates

If I were running the country - encouraging business

Submitted by Hugo_Minney on Tue, 05/21/2013 - 09:33

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Minimum wage

Fantasy government - what would I do if I were in government?  Well how about reduce corporation tax, increase income tax, increase minimum wage and invest in job creation in the regions?  That would be a good start - create jobs where there are workers, then make sure that the right amount of tax is collected and at the same time reduce spend on benefits which are only used to increase profits of selfish organisations.

Would it work?  Have your say.

PwC Report on the Current State of Project Management

Submitted by Hugo_Minney on Fri, 05/17/2013 - 10:44

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PwC Project Management ReportPwC found that successful companies are getting more mature in their project management ability.  This raises the game – successful companies have lower costs from fewer failed projects, and less successful companies have to work harder to catch up.  There are some important lessons to take this report for everyone – Read more…

Joy instead of tedium

Submitted by Hugo_Minney on Fri, 05/10/2013 - 21:04

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The Office

Every office has them - the tasks that have to be done that nobody likes doing.  Whether it's the audit, the wages, standard letters, whatever it is - someone has to do it and it feels like a waste of time and money.

Why should you care?

So you employ somebody, so why do you care about how tedious the task is? Well they are costing money, to do something that could be done far more effectively.

Learning from the Past

Submitted by HugoM on Fri, 05/10/2013 - 20:27

Evidence for service improvement

Many public service changes have little basis in evidence. Their success (or otherwise) does not appear to depend on how 'good' the policy itself is, but rather on how it has been implemented. This relies on staff attitudes and relationships. My research falls into a number of broad categories: finding out what is currently happening; what people think about it; and what people think it will mean.

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Consumer Price Index (CPI) Calculator for SROI

Submitted by Hugo_Minney on Tue, 04/16/2013 - 10:05

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CPI components

When calculating a Social Return on Investment (SROI) evaluation or SROI forecast , sometimes you have to rely on published figures from reports.  But if these are from a few years ago, then they probably need adjusting for inflation.

There are calculators on the web to do this for you, but I found them cumbersome and it was difficult to keep a record of what calculator I'd used, and how, for which value - auditability and transparency is vital for SROI.  So here's a spreadsheet to do this properly!